Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

  1. What information do we collect?

    We may collect, store and use the following kinds of personal information:

    1. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
    2. information that you provide to us for the purpose of registering with us (including your name, job title, organisation and contact information including telephone numbers, email and postal address);
    3. other information about your organisation to help us understand your needs better; including information on legal structure, financial profile, employee and volunteer numbers, insurances, languages spoken, services you provide, the nature of your beneficiaries and what geographies you cover; that you choose to send to us.

  2. Cookies

    A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

    We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you while you navigate the website; and the persistent cookies to enable our website to recognise you when you visit.

    Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

    We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at http://www.google.com/privacypolicy.html.

    Most browsers allow you to reject all cookies, while some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

  3. Using your personal information

    Personal information submitted to us via this website or to populate this website and the database behind it will be used for the purposes specified in this privacy policy or in relevant parts of the website.

    We may use your personal information to:

    1. administer the website;
    2. improve your browsing experience by personalising the website;
    3. enable your use of the services available on the website;
    4. send you general (non-marketing) commercial communications;
    5. send you email notifications which you have specifically requested;
    6. send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by email or similar technology, where you have specifically agreed to this, or by post (you can inform us at any time if you no longer require marketing communications);
    7. provide carefully-selected third parties with statistical information about our users – but this information will not be used to identify any individual user;
    8. deal with enquiries and complaints made by or about you relating to the website; and
    9. provide carefully-selected third parties, such as statutory bodies seeking to commission or procure services, with other information about your organisation; including information on contract-readiness, languages spoken, services you provide, the nature of your beneficiaries and what geographies you cover.

    Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us, as detailed above.

    We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

  4. Disclosures

    We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

    In addition, we may disclose your personal information:

    1. to the extent that we are required to do so by law;
    2. in connection with any legal proceedings or prospective legal proceedings;
    3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    4. to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
    5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

    Except as provided in this privacy policy, we will not provide your information to third parties.

  5. Security of your personal information

    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

    We will store all the personal information you provide on our secure (password- and firewall-protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

    Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

    You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

  6. Policy amendments

    We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

    We may also notify you of changes to our privacy policy by email.

  7. Your rights

    You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

    1. the payment of a fee (currently fixed at £10.00); and
    2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

    We may withhold such personal information to the extent permitted by law.

    You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

    In every marketing email message we send you we will give you the opportunity to unsubscribe from our mailings all together.

    If you decide at any time that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact our Database Administrator at janet@scvo.info or on 0121 525 1127.

  8. Third party websites

    The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

  9. Updating information

    Please let us know if the personal information which we hold about you needs to be corrected or updated.

  10. Contact

    If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email at support@scvo.info or by post to SCVO, First Floor, Landchard House, Victoria Street, West Bromwich, B70 8ER.

  11. Data controller

    The data controller responsible in respect of the information collected on this website is SCVO Limited.

    Our data protection registration number is Z7381878.